Effective Date: July 29, 2026
Last Updated: July 29, 2026
At NovaRDP (a service by Axora Digital Services - FZCO), we aim to provide reliable and secure cloud hosting solutions to all our customers. This Refund Policy explains the terms under which refunds are provided. By purchasing our services, you agree to the following policy.
1. Eligibility for Refunds
- Refunds are available only within 48 hours of the initial purchase of a new service (monthly, quarterly, semi-annual, or annual).
- To request a refund, you must contact our support team at [email protected] within this period.
2. Non-Refundable Situations
Refunds are not applicable in the following cases:
- Renewals of existing services.
- Accounts found to be in violation of our Terms of Service (e.g., abuse, illegal usage, spamming).
- Services used beyond the initial 48-hour period.
- Refund requests made outside the allowed timeframe or without sufficient grounds.
- Any account balance, credits, or top-ups added to your NovaRDP account. All such payments are final and non-refundable, non-withdrawable, and non-transferable.
- Services suspended or restricted due to violations of our Acceptable Use Policy (AUP).
- Payments that are delayed, held, blocked, rejected, reversed, or pending approval by payment providers, banks, or third-party compliance systems. Such payment issues must first be resolved with the relevant payment provider before any refund request can be considered.
3. Processing of Refunds
- Approved refunds will be processed using the same payment method originally used for the purchase, where reasonably possible.
- Transaction processing fees, payment gateway fees, network fees, and any third-party processing charges are non-refundable and may be deducted from the refund amount where applicable.
- Refunds may take 5–10 business days to reflect, depending on the payment method and payment provider.
4. Contact Us
If you have questions about this policy or need to request a refund, please contact us at:
[email protected]
