Effective Date: July 29, 2026
Last Updated: July 29, 2026
1. ACCEPTANCE OF TERMS
By accessing and using the services provided by NovaRDP, a service operated by Axora Digital Services - FZCO (hereinafter referred to as "we," "us," or "our"), you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our website and services.
2. SERVICES
NovaRDP, a service provided by Axora Digital Services - FZCO, offers Remote Desktop Protocol (RDP) services for Windows on a subscription basis. These services are provided based on the package chosen by the user (monthly, quarterly, semi-annual, or annual).
3. ACCOUNT REGISTRATION
To use our services, users must create an account on the NovaRDP website. Users are responsible for maintaining the confidentiality of their account information, and any activities that occur under their account.
4. PAYMENT AND SUBSCRIPTION
Users agree to pay the fees associated with the selected subscription package. Payments are processed securely through our designated payment providers. Customers are informed of the available payment methods at checkout, and the chosen provider securely handles the transaction. Subscription renewal processes vary by payment gateway, and users are notified of these processes during their initial payment. Users are responsible for understanding the renewal terms of their chosen payment gateway.
Payments may be subject to security checks, fraud prevention measures, AML reviews, or compliance procedures performed by our payment providers or financial partners. If a payment is identified as high risk, suspicious, or requires additional verification, NovaRDP may delay service activation or suspend delivery of the service until the payment provider confirms and approves the transaction.
NovaRDP is not responsible for delays, holds, reversals, restrictions, or payment issues caused by payment providers, banks, or third-party compliance procedures. We are not obligated to provide services until the payment has been successfully confirmed and approved by the relevant payment provider.
4.1 CREDIT BALANCE
Any credit or top-up balance added to a user's account on NovaRDP is non-refundable and non-transferable. Once funds are added to the account, they are considered paid to Axora Digital Services - FZCO and cannot be withdrawn, returned, converted to cash, or transferred to another user or account. Users are responsible for ensuring they add funds correctly and in accordance with their intended use of NovaRDP services.
5. REFUND POLICY
Refunds are only issued within 48 hours of the initial purchase. If a user is dissatisfied with our services within this period, they may request a refund by contacting our customer support. Refund requests may be reviewed on a case-by-case basis and do not apply to service violations, abuse, account termination due to policy breaches, or renewal payments. Users must review and understand the refund policy before making a purchase.
Refunds are not applicable for payments that are delayed, held, blocked, rejected, reversed, or pending approval by payment providers, banks, or third-party compliance systems. Such payment issues must first be resolved with the relevant payment provider before any refund request can be considered.
6. USAGE POLICY
Users agree not to use NovaRDP services for any illegal or unauthorized purpose. Acceptable use of the service is further defined in our Acceptable Use Policy (AUP).
We take misuse and abuse seriously. Services found to be involved in illegal activity, network abuse, or violations of our policies may be suspended or terminated to protect our infrastructure, users, and service providers.
7. SECURITY
Users are responsible for securing their RDP credentials and ensuring the security of their devices. Axora Digital Services - FZCO is not liable for any security breaches resulting from user negligence.
8. INTELLECTUAL PROPERTY
All content and materials on the NovaRDP website are the intellectual property of Axora Digital Services - FZCO and are protected by copyright and other applicable laws.
9. LIMITATION OF LIABILITY
Axora Digital Services - FZCO, including NovaRDP, is not liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our services. We are also not responsible for interruptions, downtime, or service issues caused by third-party infrastructure providers, datacenters, payment providers, or other external services beyond our reasonable control.
10. AMENDMENTS
Axora Digital Services - FZCO reserves the right to modify these terms and conditions at any time. Users are responsible for regularly reviewing the terms. Continued use of our services after changes constitutes acceptance of the modified terms.
11. WINDOWS LICENSING
Windows Server installations (including versions 2019, 2022, and 2025) are provided as unactivated evaluation versions using official Microsoft templates. BYOL (Bring Your Own License) applies: Windows license is NOT included in the service price. The customer is solely responsible for obtaining, providing, and activating a valid Microsoft Windows Server license key after provisioning. The VM operates in evaluation mode with limited-time functionality as provided by Microsoft; beyond this period, activation is required to avoid restrictions, activation warnings, or shutdowns. We do not provide, sell, activate, or assist with obtaining licenses, nor do we offer SPLA (license-included) plans. Use of invalid, pirated, or unauthorized keys is strictly prohibited and may result in immediate service suspension without refund.
12. GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the applicable laws of the United Arab Emirates. Any disputes arising from the use of Axora Digital Services - FZCO services, including NovaRDP, shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.
CONTACT INFORMATION
If you have any questions or concerns regarding these terms and conditions, including the refund policy, please contact us at [email protected].
